Fault finding & repair
Describe the outage, affected rooms and suitable callback time.
Report a fault or plan a project
Problem or project?
Report an outage directly as a fault. For renovation, a wallbox or solar installation, send the main project details in advance.
AvailabilityMon–Fri · 07:30–17:00
Service areaKarlsruhe + clearly named nearby towns
Emergency serviceNot offered
Services
What work is required?
Choose the relevant service to see its prerequisites and the information the contractor needs for a quotation.
Renovation & distribution
Assess the existing system and plan modernisation clearly.
Wallbox & charging
Clarify parking, available load and cable route.
Solar & storage
Check roof area, electricity use, meter position and any existing installation.
Lighting & smart home
Before choosing devices, identify the rooms, lights and functions that need to be controlled.
Commercial & testing
Agree the scope, timing and documentation.
Qualifications and documentation
Details to check before commissioning.
- Business registration and current qualifications
- Named contact and written appointment confirmation
- Measurements and completed work in the handover record
- Emergency service: not offered
How the first enquiry works
After the enquiry, the contractor confirms feasibility and timing.
Choose the request type
Choose a fault or planned project.
Describe
Send location, building, timing and optional photos.
Response
We confirm whether we can take the job and what information or visit is needed next.
Appointment
Agree a site visit or quotation.
Details for the callback
We ask for the details that match the selected type of work.
Fault / outagePlanned projectPostcode & building typeTiming & callback
Request an electrical contractor website